Return Policy
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
- Request a Return: Contact us at info@inglockwetrustclothing.com to initiate your return.
- Ship the Item: Send the item back to the return address provided on your package. Items sent without prior return requests will not be accepted.
- Inspection: Once we receive your return, we will inspect it to ensure it meets the eligibility criteria.
Non-Returnable Items
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, and gases
- Sale items and gift cards
For any return questions, please contact us at info@inglockwetrustclothing.com.
Damaged or Incorrect Items
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will address the issue promptly.
European Union 3-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason. The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.